Pulse Digital Presence – AI workflows for health clinics

End-to-end WhatsApp intake flow for clinics, with an AI bot that can qualify patients, understand requests and route them into scheduling.

I designed the concept and implementation of AI-assisted care flows for health clinics under Pulse Digital Presence. The bot identifies the type of request, collects essential details such as name, contact information and appointment type, explains how the clinic works and routes the patient into scheduling, reducing the burden on front-desk staff and organizing the intake funnel.

The core challenge here was not just building a polished interface. It was designing a flow that fit the real business context, reduced operational noise and turned a fragmented process into something clearer, faster and more reliable.

That usually means aligning customer service, decision-making, record keeping, automation and follow-up under one coherent logic. In other words: making the product support the operation, not the other way around.

I designed the concept and implementation of AI-assisted care flows for health clinics under Pulse Digital Presence. The bot identifies the type of request, collects essential details such as name, contact information and appointment type, explains how the clinic works and routes the patient into scheduling, reducing the burden on front-desk staff and organizing the intake funnel.

• Mapped clinic pain points and defined the patient intake flow
• Wrote the conversational copy for the bot
• Configured the solution inside the bot platform / Clientechat

If you want to build something like this or reorganize an operation that still depends too heavily on manual work, overloaded customer service or a confusing interface, this is exactly the kind of project where I usually create the most value.